Booking Conditions

Apartamentos Ribeira Sacra offers you the opportunity to stay in beautifully restored apartments at the very heart of the Ribeira Sacra.

Our team is dedicated to ensuring you enjoy every aspect of your stay. As part of this commitment these terms and conditions have been drawn up with the aim to protect all parties through a better understanding of contractual and legal obligations of both the client and Apartamentos Ribeira Sacra when confirming an accommodation booking.


  1. Bookings and reservations. Cancellation policy.

When booking an Apartment, a valid card number will be required as a booking guarantee. No payment will be made until arrival at the Apartments. The acceptance of the reservation is valid and assumed the general conditions that are specified below on arrival at the accommodation, you must proceed to complete your full payment, therefore paying 100% of the price of the stay.

Modifications. Please note that the conditions set are not changed in principle. However, whenever we are able to access your request based on availability at all times, we will do our best to accommodate it. If, finally, we manage to make the process of your request, we will send you a proof of your reservation (modified).

Cancellation policy. You can cancel your reservation at any time according to the following conditions:

  • More than 14 days in advance: Cancellation is free.

  • Between 14 days in advance and 48 hours: a charge will be made on the card provided until 30% of the total amount of the accommodation booked will be covered.

  • Less than 14 days in advance: a charge will be made on the card provided until 30% of the total amount of the accommodation booked will be covered.

Once the booked stay has started, if you leave the accommodation early, you will not be entitled to a refund of the amount paid for your reservation.


  1. Payment Methods

The price for each apartment is as published and will be advised at the time of booking.

All payments are due in full at the time of arrival.

We accept the following methods of payment: cash and major credit and debit cards. Namely credit cards: Maestro, MasterCard, Mastercard Debit, Visa Debit, Visa and Visa Electron.

We do not accept cheques or foreign currency.


  1. Prices. Seasons

High season: Summer (from July 1st to August 31st). Sport events (Carreira da Montaña, Andaina da Castaña). Bank Holidays. (Minimum stay: 3 Nights)
Mid-season: Holy Week, Christmas and New Year, Weekends and (from June 24th to June 31st)-(from September 1st to September 12th). (Minimum stay: 2 Nights)
Low season: from Sundays to Thursdays. (Minimum stay: 2 Nights)

  • Up to three-year old children free stay. Baby cot (upon request): 10 €.

  • For long term stays please contact us

  • VAT included


  1. Check in and check out

In order for your apartment to be prepared when we welcome you in APARTAMENTOS RIBEIRA SACRA and for upcoming guests, we set the following schedules

  • Admission (initial day of booking): from 16.00 h.

  • Departure (last day of stay): 12.00 h.

If your arrival is later than 8 p.m. we kindly request you to notify us this circumstance in advance.

If your arrival occurs after 24 hours, an additional fee of 10 euros will be charged

In any case, if you need a modification of the admission and departure times, do not hesitate to contact us before making your reservation.


  1. Reception

Please note that there is no 24-hour reception. A few days before we will contact you to coordinate the arrival time and the delivery of keys to the apartment.


  1. Restrictions of Use

For security reasons and to preserve the good condition of the apartments, we consider a number of restrictions, according to which it is not allowed:

  • Occupy the apartments by a number of people (adults/children) greater than indicated for each apartment. If this situation occurs, these guests must leave the accommodation.

  • Smoking inside the apartments. In case of smoking outside, the guest must ensure that the butts are properly turned off before throwing them away for fire risk, they cannot be thrown to the ground outside or in the pots

  • The pet accommodation is not available.

  • Light candles, incense or any other type of flame inside the Apartments.


  1. Guest behaviour

The Apartments are located in a quiet and relaxing environment. In such consideration, annoying or noisy activities are not allowed, such as:

  • Music or noise from 23:00, outside.

  • Parties, celebrations, etc., unless authorized by the accommodation.

We respectfully ask that guests do not disrupt the comfort and enjoyment of other guests or cause offence to other guests or our members of staff.

Conduct/behaviour that we reasonably consider inappropriate/unacceptable includes but is not limited to: creating an inappropriate level of noise and/or drunken or unruly behaviour and/or any behaviour which other guests or staff find offensive in any way.


  1. Responsibility for damage

Guests are responsible for the Apartments with all their contents and the return in perfect condition at the end of the stay.

The payment of damages that, by negligence or misuse, may have been caused, will be borne by the guests, who will have to inform about them as soon as possible, in order to avoid that they may aggravate or cause damage to other guests.

Damage or Loss of Hotel Property

The guest is responsible for any damage caused by any member of his/her party, in any part of the Apartamentos and shall pay for such damage or loss of business caused as a result.


All items and furniture in your apartment is the property of Apartamentos Ribeira Sacra. We therefore reserve the right to charge you for the full replacement cost for any item or piece of furniture removed from your room. If you, or any member of your party, damage any bedding or linen, we reserve the right to charge you for specialist cleaning


  1. Parking

Apartamentos Ribeira Sacra will not be responsible for theft or damage to any vehicles or contents of vehicles in our car park. Any vehicles parked at the Apartamentos are done so entirely at the drivers/owners’ risk.


  1. Children

Children of all ages are very welcome at Apartamentos Ribeira Sacra. Children are the responsibility of their parents/carers and must be be accompanied by and be under parental guidance at all times. If a child (a person under 18 years of age) arrives at the hotel, they will not be permitted to stay unless accompanied by an adult.


  1. Limitation of Liability

We respectfully remind you that any items brought into the Apartamentos Ribeira Sacra, its car park or grounds including valuables and audio-visual equipment, are brought in at your own risk. Apartamentos Ribeira Sacra shall not be held responsible for the damage or loss of any property owned by the client.